Return Policy

Eligibility:

  1. Within 30 days of receiving the goods, if there are quality issues or discrepancies with the product description, customers may apply for a no-reason return.
  2. The returned product must be in its original packaging, unworn, unwashed, and in a condition suitable for resale.

 

Process:

  1. Customers must log in to the website and submit a return request within the specified time, stating the reason for the return.
  2. Our customer service team will review the application within 24 hours and contact you to confirm the return details.
  3. Once approved, customers must return the goods to the designated return address and keep the shipping receipt.

 

Refund Method:

  1. After the goods are returned, we will inspect them within 3 working days.
  2. If the product meets the return conditions, we will process the refund within 7 working days, and the funds will be returned to the customer’s payment account.

 

  1. Exchange Policy
  2. If the product size is incorrect or the color is different from what was expected, customers can choose to exchange the product.
  3. The exchange process is similar to the return process, but customers must specify the desired size or color when applying.

 

 III. Exceptions to Returns

  1. Products that have been worn, washed, or damaged and affect resale.
  2. Missing tags, packaging boxes, or other accessories.
  3. Unauthorized repairs or modifications.

 

  1. Refund Details
  2. The refund amount will be based on the actual payment amount, excluding shipping costs.
  3. If the product was purchased during a promotion, the refund amount will be calculated based on the actual payment amount.

 

  1. Special Notes
  2. Size selection errors due to personal reasons are not covered by the no-reason return policy.
  3. The return and refund policy for special items (such as custom-made shoes, limited-time discounted products, etc.) may vary, and the specific terms are subject to the product page description.

 

  1. Contact Information

If you have any questions or need assistance, please contact our customer service team through the following methods:

– Customer Service Email: support@vsportso.com

– Customer Service Phone: +852 44846271

 

We are committed to providing you with high-quality products and services. Thank you for your support and understanding.

 

https://www.vsportso.com/ reserves the right to the final interpretation of this return and refund policy.