Shipping/Delivery Policy
At Octagon Media Co., Limited we are committed to providing a seamless and efficient shipping and delivery experience for our valued customers. This policy outlines the time frames and procedures for stocking up and transportation of your orders. Please read the following information carefully to understand our shipping and delivery process.
Stocking Up Time Frame:
The stocking up time refers to the processing and preparation of your order before it is dispatched for transportation. We strive to ensure that this process is completed promptly to minimize any delay in shipping. The stocking up time frame at Octagon Media Co., Limited is 1 to 5 working days from the date of order confirmation. This duration includes order verification, product packaging, and any necessary quality checks.
Transportation Time Frame:
The transportation time frame refers to the duration it takes for your order to be delivered to your specified destination from the time it leaves our warehouse. We work with reliable shipping partners to deliver your orders safely and efficiently. The transportation time frame at Octagon Media Co., Limited is 5 to 10 working days from the date of dispatch.
Please note the following essential points regarding the shipping/delivery policy:
Working Days: Our shipping and delivery services operate from Monday to Friday, excluding weekends and public holidays. Any orders placed during weekends or public holidays will be processed on the next working day.
Delivery Locations: We offer shipping to various locations, and the estimated delivery time may vary depending on your location and distance from our distribution center. During the checkout process, you will be provided with an estimated delivery date based on your shipping address.
Multiple Items: If your order includes multiple items, they may be shipped separately due to availability or logistics. In such cases, you will be informed via email about the individual shipment details.
Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your delivery.
Unexpected Delays: While we make every effort to adhere to the specified time frames, there might be unforeseen circumstances beyond our control, such as extreme weather conditions, natural disasters, or logistical issues with the shipping carrier. In such cases, we will do our best to keep you informed and updated about any potential delays.
International Shipping: For international orders, the shipping and delivery times may be longer due to customs clearance processes and distance. Please refer to the estimated delivery times provided during the checkout process.
If you have any questions or concerns regarding your order’s shipping or delivery, please don’t hesitate to contact our customer support team at support@vsportso.com. We are always here to assist you and ensure a smooth shopping experience.
Thank you for choosing Octagon Media Co., Limited for your shipping and delivery needs. We value your trust and look forward to serving you with the utmost dedication.
Octagon Media Co., Limited
Unit E01,10/F,Wong King Industrial Building, 2-4, Tai Yau Street, Kowloon, Hk
support@vsportso.com